Warranty
JetFan Singapore Warranty Policy
At JetFan Singapore, we are committed to delivering high-quality products that meet your needs. If you encounter any issues with your JetFan, please review our returns and warranty policy below.
1. Warranty Coverage
We offer a 3-month warranty from the date of purchase, covering defects or malfunctions resulting from normal use. This includes:
- Manufacturing defects
- Malfunctions due to normal wear and tear
- Performance issues related to regular, intended usage
2. Exclusions
The warranty does not cover:
- Damage caused by misuse, accidents, or unauthorized modifications
- Normal wear and tear beyond reasonable use
- Exposure to extreme environmental conditions
- Water damage
3. Returns Process
If you experience an issue covered under this warranty, please follow these steps:
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Contact Us – Reach out to our customer support team at jetfansg@gmail.com within the 3-month warranty period. Include your order number and a detailed description of the issue.
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Inspection & Approval – We may ask for further information (e.g., photos or a brief video) to assess the problem. If approved, we will provide instructions for returning the product.
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Repair, Replacement, or Refund – Based on the assessment, we will either repair the product, replace it with a new or refurbished item, or offer a refund. We will decide the most appropriate course of action.
4. Shipping Costs
- For approved warranty claims, JetFan Singapore will cover the cost of return shipping and the cost of shipping the repaired or replacement item.
- If the claim is not approved, the customer will be responsible for all shipping costs.